Terms of Service

1. Who these terms apply to

Two kinds of people interact with Peoplifi, and these Terms apply differently to each:

• Customers (subscribers): The company that signs up, pays for the subscription, and administers the account. Customers are bound by the full agreement including billing, data processing, and indemnity clauses.
• End users (employees): Individuals who log in because their employer provisioned an account, run the Desktop Agent, or punch in on a biometric device. End users are bound by the acceptable-use, privacy, and security clauses only.

If you are accepting these Terms on behalf of an organisation, you confirm you have authority to do so.

2. Accounts & eligibility

• You must be at least 16 years old to use Peoplifi. The Service is not designed for children.
• You are responsible for keeping your credentials confidential and for all activity under your account. Notify us at contact@peoplifi.com if you suspect unauthorised access.
• Customer admins are responsible for the accuracy of employee records they upload, for deactivating users who leave the organisation, and for removing biometric enrolments when an employee offboards.
• One organisation = one tenant. You may not share a single paid seat across multiple people or create multiple free trials to avoid paying.

3. Subscription plans, trial & billing

Peoplifi is sold on a per-seat, per-month basis. Current plans published on our pricing page are Starter, Growth, and Business. The plan you choose at checkout (or the plan you were provisioned on) governs your feature limits, storage quotas, and support SLA.

• Free trial. New organisations get a 7-day full-feature trial. No credit card is required to start. At the end of the trial the workspace is either converted to a paid plan or placed in read-only mode.
• Billing cycle. Subscriptions renew automatically each month (or year, if an annual plan was chosen) on the anniversary of activation. Seat counts are recalculated on each renewal based on active users.
• Pakistani customers. Invoices are issued in PKR and may include applicable sales tax. Payment is accepted via card, IBFT bank transfer, or locally supported gateways.
• International customers. Invoices are issued in USD (or the currency configured for the workspace) and include the applicable VAT / GST when required by law.
• Refunds. Fees are non-refundable except where required by law or explicitly agreed in writing. You may cancel at any time; cancellation stops the next renewal but does not trigger a refund of the current period.
• Late payments. If an invoice is unpaid past its due date, we may suspend access to the workspace after notice. Data is retained per Section 10 during suspension.
• Referral credits. Referral rewards (“1 month free”) earned through our referral programme are applied as account credits. Credits cannot be redeemed for cash and are voided on abuse (self-referrals, duplicate companies, fraudulent signups).

4. Acceptable use

You agree not to:

• Use Peoplifi to monitor individuals without disclosing the monitoring to them in accordance with local employment and privacy law. Customers must tell employees, in writing, that the Desktop Agent captures screenshots and activity metrics.
• Forge, manipulate, or delete attendance, biometric, or payroll records in ways that misrepresent what actually happened.
• Reverse engineer, decompile, or extract the source of the Desktop Agent, mobile apps, or the web application, except to the extent that applicable law expressly permits.
• Attempt to bypass rate limits, authentication, RBAC, or multi-tenant isolation (org slug scoping, per-tenant storage buckets).
• Send spam, phishing content, or malware through Peoplifi email, announcements, Slack integration, or referral share channels.
• Upload content that is unlawful, infringing, or that you do not have the right to store in a third-party system (including NDA-bound customer data from other businesses).
• Use Peoplifi to build a competing product or to benchmark it for a competitor.

5. Desktop Agent, biometric devices & mobile apps

We grant you a limited, non-exclusive, non-transferable, revocable licence to install and run the Peoplifi Desktop Agent, the Peoplifi mobile apps, and to connect compatible biometric devices (ZKTeco, Suprema, and other ADMS-compatible hardware) to your workspace.

• The Desktop Agent captures screenshots at a configurable interval, records active window titles and activity rate, and reports to the Peoplifi API over TLS. It does not capture keystrokes, clipboard contents, or network traffic.
• Customers are responsible for configuring screenshot intervals, retention, blurring, and pause windows in a way that is lawful in their jurisdiction.
• End users may uninstall the Desktop Agent from their own machine; doing so may prevent activity and working-hours tracking, which could affect payroll calculations.
• Biometric devices enrolled to a workspace are managed by the customer. Peoplifi does not store raw biometric templates on our servers — only hashed punch events, timestamps, device IDs, and user IDs.

6. Customer data & privacy

When Peoplifi processes employee records, attendance, payroll, or Desktop Agent output for a customer workspace, Peoplifi acts as a data processor and the customer is the data controller. How we handle this data is described in our Privacy Policy and for EU/UK customers, our GDPR notice.

• Customer responsibility. You must have a lawful basis to upload employee data to Peoplifi, must tell your employees that you use us, and must honour their data subject requests with our help.
• DPA. EU/UK/California customers may execute our Data Processing Addendum by emailing contact@peoplifi.com. It covers sub-processors, Standard Contractual Clauses, and breach notification timelines.
• What we never do. We do not sell customer data. We do not use screenshots, activity rates, payroll, or biometric events to train AI models.

7. Intellectual property

Peoplifi and its licensors own all right, title and interest in the Service, including the software, branding, UI, marketing site content, documentation, and algorithms. Your subscription grants access — not ownership.

You retain all rights in the data you upload (employee records, payroll, attendance, documents). You grant Peoplifi a limited, worldwide licence to host, process, and display that data strictly to deliver the Service to you.

Feedback you send us (feature requests, NPS comments, bug reports) may be used to improve the Service without any obligation or compensation to you.

8. Service levels & availability

We target 99.5% monthly uptime for the web app, APIs, and Desktop Agent ingestion endpoints. Scheduled maintenance is announced in the in-app banner at least 24 hours in advance when reasonably practicable. Emergency maintenance may occur without notice.

Support is offered over email and in-app chat. Response time depends on plan: Starter (next business day), Growth (within 8 business hours), Business (within 4 business hours).

9. Third-party services

Peoplifi integrates with third-party services you choose to connect (for example, Slack lead routing, payment gateways, bank IBFT processors, Google / Microsoft SSO, biometric hardware firmware). We are not responsible for the availability, accuracy, or security of those third-party services. Your use of each integration is also governed by that provider's terms.

10. Suspension, termination & data export

• Customer-initiated cancellation. You can cancel any time from the billing screen. The workspace stays active until the end of the paid period, then moves to a read-only state for 30 days so you can export payroll, attendance, and employee records.
• Deletion. After the 30-day read-only window, the workspace and its data enter a 90-day deletion queue. Backups persist for up to 35 additional days before being overwritten on rotation.
• Suspension by Peoplifi. We may suspend an account for unpaid invoices, material breach of these Terms, security incidents, or a credible report of misuse. We will notify you unless doing so would worsen the incident.
• Data export. Customers on any active plan can export employees, attendance, leaves, and payroll to CSV from the admin dashboard at any time. On request we will provide a JSON dump of the full workspace.
• Legal hold. Even after deletion requests, we may retain limited records required by tax / employment law (for example, payroll registers for up to 6–7 years as required by FBR and provincial labour authorities in Pakistan, or equivalent US requirements).

11. Warranties & disclaimers

Peoplifi is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, non-infringement, and accuracy of tax / payroll calculations.

Peoplifi computes tax, EOBI, PESSI/SESSI/KPESSI/BESSI, and provident fund figures based on formulas and rates supplied by the customer or defaulted from published regulations. Final responsibility for the accuracy of any payroll run, tax filing, or statutory deposit rests with the customer and its accounting professionals.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, special, exemplary, or punitive damages. Peoplifi's aggregate liability for any claim arising out of these Terms is capped at the fees you paid us in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law (for example, gross negligence, wilful misconduct, or statutory consumer rights where they apply).

13. Indemnification

Customer will defend and indemnify Peoplifi against any claim arising out of (a) customer data uploaded to the Service, (b) the customer's use of the Service in breach of these Terms or of applicable law, including monitoring employees without lawful disclosure, or (c) the customer's handling of employee payroll, tax, or statutory deposits.

14. Changes to the service & these terms

We iterate on Peoplifi continuously. We may add, remove, or change features. For material changes to these Terms we will post an updated version and notify account admins by email or in-app banner at least 14 days before the change takes effect. Continued use after the effective date means you accept the updated Terms.

15. Governing law & disputes

For customers headquartered in the United States, these Terms are governed by the laws of the State of New Jersey, and disputes are subject to the exclusive jurisdiction of the state and federal courts located in Somerset County, New Jersey.

For customers headquartered in Pakistan, these Terms are governed by the laws of the Islamic Republic of Pakistan, and disputes are subject to the exclusive jurisdiction of the courts of Lahore, Punjab.

For all other customers, these Terms are governed by the laws of the State of New Jersey, United States.

16. Contact